Reference

Read Our Terms Before You Start

These terms set out what you agree to when you open and use your dingdongtgl account — covering everything from how your wallet deposits work to what happens if your account needs a review.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessAccount security obligationsContact us for any changes

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CONTACT OUR TEAM

Reach Us About These Terms

If any part of these terms is unclear or you need to flag an account issue, our support team is here to help. You can reach us through live chat inside your account dashboard, by email at our listed address, or through the in-app message thread — all three routes connect to the same team handling policy and account queries.

Team online

Live Chat

Open the chat window from your account dashboard to ask about any term, account status, or wallet transaction. The fastest route for urgent questions.

Email Support

Send detailed queries — including account review requests or terms clarification — to our support email address listed in your account settings.

In-App Message

Use the message thread inside the app to raise policy questions tied to your account. Responses come back to the same thread so everything stays in one place.

What These Terms Actually Cover

dingdongtgl Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you accept these terms in full. They apply to every part of the platform — your account wallet, deposits via DANA, OVO, or GoPay, withdrawal requests, and how you interact with the lobby. We may update these terms from

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time to time, and we will let you know through your registered account when material changes happen. Continued use of your account after a notice means you accept the revised terms. Your account is personal to you — sharing credentials, running automated sessions, or attempting to
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access the platform through means that bypass our security checks are all violations. Players in Bandar Lampung and across Indonesia can access the lobby where local law permits; eligibility is your responsibility to confirm. Deposits made via local e-wallet rails are subject to standard transaction verification
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before they show in your account balance. Withdrawals follow the same wallet path you used to deposit unless you contact support to update your verified method. We reserve the right to suspend or close an account where these terms are breached, with notice given wherever possible.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Handling

We take your account data seriously. Here is a plain-language breakdown of how we handle the four areas that matter most: your data, your cookies, your account access, and how you can request changes to what we hold.

Data Retention

We keep account and transaction data for as long as your account is active and for a defined period after closure, in line with applicable obligations. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your PIN or OTP with anyone — we will never ask for it through chat or email.

Change Requests

To update your registered wallet — such as switching from OVO to DANA — or correct personal details, contact support through live chat or email with your verified account credentials.

Common Questions About Our Terms

These are the questions we get asked most often about how our terms work in practice. If yours is not here, reach us through live chat for a direct answer.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — are governed by these terms. Transaction verification steps apply equally to all three payment rails.

We may suspend or permanently close an account where a breach is confirmed. Where possible, we will notify you first and give you a chance to respond before any action is finalised.

Eligibility depends on local law where you are located. It is your responsibility to check whether accessing the platform is permitted. We do not confirm region-specific legal status on your behalf.

Yes. Contact our support team via email or live chat with your account details to request a summary of the data we hold on your account. We will respond within a reasonable timeframe.

We notify you through your registered account when material updates are made. Continuing to use your account after receiving the notice counts as acceptance of the updated terms.

Reach our support team through live chat or email. You will need to verify your identity before we update the wallet linked to your account — this protects your withdrawals.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoGoal Mobile Play InfoPrivacy Policy InfoAbout Us

Read Our Terms Before You Start

Reach Us About These Terms

Live Chat

Email Support

In-App Message

Account Security and Data Handling

Data Retention

Cookie Use

Account Security

Change Requests

Common Questions About Our Terms

01 Do these terms apply to deposits made via GoPay or OVO?

02 What happens to my account if I breach the terms?

03 How do I find out if access is allowed in my region?

04 Can I request a copy of my account data?

05 How will I know if the terms have changed?

06 What if I want to change my registered withdrawal wallet?

Terms & Conditions

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